Shipping Policy

Every Scraperix order ships free with tracking. Here’s exactly what to expect from checkout to your door.

Where we ship

We ship to all 50 US states, including Alaska and Hawaii, as well as Puerto Rico and APO/FPO/DPO military addresses. Deliveries to Alaska, Hawaii, US territories and military addresses may take a few extra days. We don’t currently ship to PO boxes outside of military addresses, or outside the United States.

Shipping cost

Standard tracked shipping is free on every order, with no minimum order value.

Where your order ships from

We work with trusted fulfilment partners, and your order may ship from a partner warehouse in the United States or abroad. Because of this:

• Orders with more than one item may arrive in separate parcels, each with its own tracking number.
• The sender name or return address on your parcel may not say Scraperix. That’s normal.
• Please never return items to the address printed on the parcel. Contact us first and we’ll send you the correct return instructions.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding US federal holidays). Orders placed on weekends or holidays are processed the next business day. During peak periods such as Black Friday and the holidays, processing can take a little longer.

Delivery time

After your order ships, delivery usually takes 7–14 business days, so most orders arrive within 8–17 business days of purchase. These are estimates provided by our carriers, not guarantees. Weather, peak seasons, customs processing and carrier delays can occasionally add time.

If your order is delayed

If we can’t ship your order within the time stated at checkout, we will email you with a revised shipping date and give you the choice to cancel for a full, prompt refund. If you don’t respond, we’ll ship your order as soon as it’s ready. You can cancel any order for a full refund at any point before it ships.

Tracking your order

We email you a tracking link as soon as your order ships. You can also check it any time on our order tracking page. The first carrier scan can take up to 48 hours to appear, and international parcels may show few updates until they arrive in the US. If your tracking hasn’t updated for 7 business days, email us and we’ll chase the carrier for you.

Address changes and cancellations

Please check your shipping address carefully at checkout. To change your address or cancel your order, email hello@scraperix.com with your order number as soon as possible, ideally within 12 hours. Once an order has been passed to the carrier, we can’t change its address or cancel it.

Duties and taxes

Prices on our Site include any US import duties on your order. You will not be asked to pay any customs fees on delivery. If a carrier ever asks you for an import fee on a Scraperix order, don’t pay it. Contact us and we’ll handle it. Applicable US sales tax is calculated and shown at checkout.

Lost, stolen or damaged parcels

• Marked delivered but not received: check with neighbours, your mailroom, building management and around your property, and wait one business day, as carriers sometimes scan early. If it still hasn’t turned up, email us within 30 days of the delivery date and we’ll open an investigation with the carrier. If you added Shipping Protection, we will reship or refund your order.
• Lost in transit: if your tracking hasn’t moved for 15 business days, or the carrier confirms the parcel is lost, we’ll reship your order or refund it.
• Arrived damaged: email us within 7 days of delivery with your order number and photos of the parcel and item. We’ll send a replacement or a refund at no cost to you.
• Incorrect or incomplete address: if a parcel is undeliverable or misdelivered because of an address entered at checkout, we aren’t responsible for it. If it’s returned to us or our partner, we can reship it once you cover the new shipping cost, or refund the product price.
• Refused or unclaimed parcels: if you refuse delivery or don’t collect a parcel, it will be treated as a return under our Returns & Refunds Policy, less any return shipping costs we are charged.

Our full Shipping Protection terms are in our Terms of Service.

Gifts

Sending a Scraperix as a gift? Just enter the recipient’s address at checkout. Prices aren’t printed on the packing slip.

Contact us

Questions about your delivery? Email hello@scraperix.com with your order number. A real person replies within one business day.